Return & Refund Policy
Sugarbox.in follows a transparent; no questions asked returns policy for all full-size products bought off the online store. You can return unused products you have ordered within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer. Used products cannot be returned.
- Special Instructions for Sugarbox – The monthly Sugarbox Boxes
are curated by our experts based on your profile and unfortunately, we will not be able to replace the items in the box in the event that you do not like it.
In the event of a product, being damaged in transit, we may be able to replace it
with another piece of the same, provided the issue is communicated to us within
24 hours of delivery of the Sugarbox.
- Special Instructions for Perfumes & Fragrances – Products
should not have been sprayed or used and should have the seal intact.
- Special Instructions for all Products – Products should not
have been tried or used and the packaging should not have been tampered in any
How do I return unused goods?
To return unused goods, please email us at firstname.lastname@example.org and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.
An in-store credit of the refundable amount will be sent to you in within in a maximum of 15 days from the date on which Sugarbox receives returned goods in unused state.